Alexandra Palace

This Information Is Current As Of: October 2022
Phone Number: +44 20 8365 2121
Parking & Transportation: Note: Park at your own risk. Obey any local parking signage. Check with the venue for the most up to date information.

25 Blue Badge Holder car parking spaces on site. On certain events, this allocation will be increased and managed by the traffic team. These are all used on a first come first-served basis. They also have 1200 other car parking spaces on-site and on larger events we have free buggies and buses running a service from our car parks to the main entrance.
Ask a traffic marshal when you get to the car park where the pickup points are. The accessible taxi/drop off location is outside the main entrance which the traffic team can direct you too. Please note due to large volumes of people this is not always possible on concerts but the traffic team can advise on arrival. On concerts, the taxi drop off/pickups is located in the East Car Park.

The closest underground station to the Palace with step-free access is Finsbury Park. The W3 bus that stops right outside the venue crosses with other major bus routes in Wood Green and Finsbury Park.

If you are travelling to the venue via a National Rail station, please check the National Rail website or contact the station directly to confirm arrangements as step-free access is not in place as a rule.

Jump the Line: Unsure if disabled patrons are allowed in first
Jump the Line – Other:

Separate line and VIP access for disabled patrons.

Stairs: No, it's all flat to get inside and to the show space
Stairs – Other/Details:

Where there are stairs (like for bathrooms) there are other access options. Any elevated platforms are ramp only.

Is There A Designated Accessible Seating Area? Yes, there's an accessible seating area
Accessible Seating Area Details

Elevated platform, manned at all times and access patrons are given wristbands, no need to "prove" disability except when booking. Free partner allowed to come with you who would also get a wristband.

Balcony Details:

N/A

Seating: Yes, there's seating available for those who need it
Seating-Other/Details:

"Alexandra Palace offers a limited capacity to access our dedicated viewing platform. This facility must be purchased at point of sale. This allows for one person at full price and one personal assistant at no extra charge. To gain access to the platform when you arrive please visit the Visitor Services desk located in Palm Court, here you will be given your wristbands which will allow you access onto the platform.

The platform is located stage right in the main arena. On the platform we provide chairs for anyone needing them and space for wheelchairs. The Visitor Services Team will be present on the platform at all times if you require any assistance throughout the event."

Accommodations for Deaf and Hard of Hearing Patrons:

If you require BSL interpretation please contact our Visitor Services Team. Please note, all requests need to be submitted at least 6 weeks prior to the performance taking place.

Unfortunately, we do not yet have permanent audio description or captioning capability. However, we have hosted dedicated performances that include this. Please check with the Visitor Services team directly to enquire if your chosen performance offers these services.

Restrooms: Yes, there's a single family/accessible/gender neutral restroom
Service Animals Alexandra Palace welcome assistance dogs on site. However, due to animal welfare commitments we can not allow dogs into the main arena due to excessive noise levels. Please contact the Visitor Services Team prior to your visit so that we can help you access the venue of provide any further information.
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