Chicago Theater

Phone Number: 212.465.6000
Parking & Transportation:

For "L" Trains: From the Red line Line, exit at Lake street. From the Brown, Green, Pink, Orange, and Purple Line Express elevated lines, exit at State/Lake street. From the Blue line, exit at Washington and walk one block east on Washington and one and a half blocks north on State Street.

For CTA: Take CTA buses 6, 10*, 29, 36, 62 and 146. Weekday rush periods only—buses 2 and 148. (*#10 operates daily from Memorial Day to Labor Day)

For Metra: Take the Metra South Shore Line, get off at Millennium Station; the southwest corner of Randolph St. and Michigan Ave. (two blocks east of the Theatre).

For Drop Off/Parking: Multiple paid lots and garages throughout the area as well as limited street parking. It is best to use apps like Park Whiz to prebook. Guests can be dropped off adjacent to the Theatre on State Street or near the corner of Lake and State under the ‘L’ train stop.

Jump the Line: Yes, disabled patrons are allowed in first, but not early
Jump the Line – Other:

For most events, lobby doors generally open one hour prior to the event time listed on your event ticket.

Stairs: Yes, there are stairs, but there's an elevator
Stairs – Other/Details:

The Chicago Theatre has an elevator, which is located on the south side of the Grand Lobby at the Benton Court security doors.

Is There A Designated Accessible Seating Area? Yes, there's an accessible seating area
Accessible Seating Area Details

The Chicago Theatre has dispersed wheelchair seating throughout the theatre at several price levels. Additionally, if you’re able to transfer to a seat and wish to do so, they can provide an aisle transfer seat. At a minimum, you will be permitted to purchase tickets for you and one guest/companion beside you. Based upon availability, you may be able to purchase up to three companion seats next to your wheelchair space. In addition, you may purchase tickets for additional guests in close proximity to our wheelchair sections. Please note, for events and/or specific seating sections where ticket sales are limited to fewer than four tickets per patron, the same ticket restrictions will apply to the purchase of accessible seating.

Accommodations for Deaf and Hard of Hearing Patrons:

"There are many times when acts will include these elements as they are part of their show. Please contact the Disabled Services Department for more information."

Restrooms: Yes, there's an accessible stall in the men's/women's restrooms Yes, there's a single family/accessible/gender neutral restroom
Restrooms – Other/Details:

Family restrooms (wheelchair accessible) are located in the theatre and are clearly marked. Any guest is permitted to use the family restrooms if they require that type of accommodation. Guests in need of assistance during an event should seek an usher, security officer or guest relations representative.

Additional Comments:

There are electrical outlets available in certain areas of The Chicago Theatre and lobby areas that can be used for power chairs, ventilators etc. Contact the Disabled Services Department in advance of the event for further assistance.

Guests requiring interpreting services for concerts should contact our Disabled Services Department as soon as possible but no later than three weeks prior to the show so that appropriate accommodations can be made. The Chicago Theatre will attempt to satisfy requests received less than three weeks prior to the show, but interpreting services may not be available with less than three weeks’ advance notice.

Assistive Listening Devices (ALD), which operate on the FM system, are complimentary and available for guests who are deaf or hard of hearing for events at The Chicago Theatre. These devices are available from the coat check attendant in the main lobby. You will be required to leave valid identification such as a driver’s license as collateral.

This Information Is Current As Of: January 2022
Work at this venue and want to connect? Have updated info on this venue? Reach out to us at halfaccess.org/contact.
Have your own experience with this venue? Fill out this form to provide helpful feedback on accessibility.

Note: By clicking submit, you understand that the information you submit will not be posted publicly. If we find any information in these fields important to publicly share, we would then use your email to reach out to you for permission to include it in our public database. We will be using your feedback on venues, anonymously, to best tailor advice and suggestions for ways venues can improve their spaces. If you have any questions or concerns, please reach out to us at halfaccess.org/contact.