This Information Is Current As Of: September 2019
Address: United Center, West Madison Street, Chicago, IL, USA
Phone Number: (312) 455-4509
Website: https://www.unitedcenter.com/venue/frequently-asked-questions/#accessibility
Parking & Transportation:
Note: Park at your own risk. Obey any local parking signage. Check with the venue for the most up to date information.
The venue has multiple parking lots of their own as well as a large amount of random lots and street parking all around at various prices. Designated accessible parking is located in lot G. Public transportation is also available but a challenge to maneuver after the show.
More info can be found here: https://www.unitedcenter.com/venue/directions-parking/
Bag Policy: Guests may enter the arena with a small purse or personal bag up to 10” x 6” x 2“ in size. Backpacks are prohibited. Limited exceptions for medical or diaper bags will be allowed.
Jump the Line: Yes, disabled patrons are allowed in first, but not early
Reentry Policy: The United Center has a strict no re-entry policy for all events. For questions please visit the nearest Guest Relations booth, located at the entrance of Gates 2 and 6, the Lexus Club Level at Section 221, and on the 300 Level across from Section 325.
Stairs: Yes, there are stairs, but there’s an elevator
Stairs – Other/Details:
It’s an arena so there is stairs, escalators and elevators.
Is There A Designated Accessible Seating Area? Yes, there’s an accessible seating area
Accessible Seating Area Details
Multiple accessible sections on all levels. Floor is also accessible by elevator. There appeared of be chairs in the floor sections behind the main pit. View varies by section the higher up the worse it gets.
Seating: Yes, there’s seating available for those who need it
Seating-Other/Details:
There are folding chairs available in the accessible sections. Regular stadium seating on the other sections and folding chairs in the floor sections behind the pit.
Accommodations for Deaf and Hard of Hearing Patrons:
Assistive listening devices (personal headsets) are available free of charge at the Guest Relations booths. With 1 to 2 weeks advance notice, we can also provide a sign language interpreter free of charge. Please contact the Guest Relations department at (312) 455-4509.
Restrooms: Yes, there’s an accessible stall in the male gender/women gender restrooms Yes, there’s a single family/accessible/gender neutral restroom
Restrooms – Other/Details:
Accessible single stall bathroom for men’s and women’s on top floor. Unsure on what is in other sections but I believe it is the same.
Water For sale at concessions.
Food For sale at concessions.
Sensory Accessibility United Center has been certified by KultureCity as a sensory inclusive venue in Chicago. United Center staff has been trained by leading medical professionals on recognizing guests with sensory needs and how to properly handle a sensory overload situation. The United Center has sensory bags that contain noise canceling headphones, fidget tools, verbal cue cards and weighted lap pads available at every event for guests who may feel overwhelmed by the environment. Sensory bags are available to be checked out at Guest Relations Booths throughout the venue. A designated quiet room will also be available to guests at Section 115.
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Disclaimer: Information in the Half Access database is crowdsourced or provided by the venue. Information may become outdated. Please follow at your own risk.
