This Information Is Current As Of: January 2022
Address: 175 N. State Street Chicago, IL 60601
Phone Number: 212.465.6000
Website: https://www.msg.com/the-chicago-theatre
Parking & Transportation:Note: Park at your own risk. Obey any local parking signage. Check with the venue for the most up to date information.
For “L” Trains: From the Red line Line, exit at Lake street. From the Brown, Green, Pink, Orange, and Purple Line Express elevated lines, exit at State/Lake street. From the Blue line, exit at Washington and walk one block east on Washington and one and a half blocks north on State Street.
For CTA: Take CTA buses 6, 10*, 29, 36, 62 and 146. Weekday rush periods only — buses 2 and 148. (*#10 operates daily from Memorial Day to Labor Day)
For Metra: Take the Metra South Shore Line, get off at Millennium Station; the southwest corner of Randolph St. and Michigan Ave. (two blocks east of the Theatre).
For Drop Off/Parking: Multiple paid lots and garages throughout the area as well as limited street parking. It is best to use apps like Park Whiz to prebook. Guests can be dropped off adjacent to the Theatre on State Street or near the corner of Lake and State under the ‘L’ train stop.
Bag Policy: The Chicago Theatre asks all guests to arrive early and travel light. Bags must fit comfortably under your seat, and oversized bags larger than 22” x 14” x 9” are prohibited. For guests with additional needs, please contact Guest Relations at: 212-465-6225 or [email protected].
Jump the Line: Yes, disabled patrons are allowed in first, but not early
Jump the Line – Other:
For most events, lobby doors generally open one hour prior to the event time listed on your event ticket.
Stairs: Yes, there are stairs, but there’s an elevator
Stairs – Other/Details:
The Chicago Theatre has an elevator, which is located on the south side of the Grand Lobby at the Benton Court security doors.
Is There A Designated Accessible Seating Area? Yes, there’s an accessible seating area
Accessible Seating Area Details
The Chicago Theatre has dispersed wheelchair seating throughout the theatre at several price levels. Additionally, if you’re able to transfer to a seat and wish to do so, they can provide an aisle transfer seat. At a minimum, you will be permitted to purchase tickets for you and one guest/companion beside you. Based upon availability, you may be able to purchase up to three companion seats next to your wheelchair space. In addition, you may purchase tickets for additional guests in close proximity to our wheelchair sections. Please note, for events and/or specific seating sections where ticket sales are limited to fewer than four tickets per patron, the same ticket restrictions will apply to the purchase of accessible seating.
Seating: Yes, there’s seating available for those who need it
Seating-Other/Details:
Theater type seating with various sections. Seat map can be found at the following link. https://www.msg.com/the-chicago-theatre/seating/
Accommodations for Deaf and Hard of Hearing Patrons:
Assistive Listening Devices, which operate on the FM system, are complimentary and available for guests who are deaf or hard of hearing for events at The Chicago Theatre. These devices are available from the coat check attendant in the main lobby. You will be required to leave valid identification such as a driver’s license as collateral.
The Chicago Theatre is pleased to provide signed performances for the deaf and hard of hearing upon request. We will make every effort to accommodate each request with appropriate advanced notice. Please contact the Disabled Services Department for further information.
Restrooms: Yes, there’s an accessible stall in the male gender/women gender restrooms Yes, there’s a single family/accessible/gender neutral restroom
Restrooms – Other/Details:
Box Office Lobby on Main Level. Accessible unisex restrooms are located on the main level of The Chicago Theatre.
Lower Level. Accessible male and female restrooms are provided on The Chicago Theatre’s Lower Level.
Baby changing facilities. Both the men and women’s restrooms on the Lower Level, in the ADA gender-neutral restroom on the Main Floor across from Aisle 5, and in the Mother’s Room in the Lower Level are equipped with baby-changing stations.
Service Animals Service animals are permitted.
Water
Water fountains are located on the main floor lobby (north side of the building next to the ATM machine) and in the Lower Level next to the men’s restroom.
Food
The Chicago Theatre offers a full selection of premium liquors, wines, beer, juice, bottled water, soft drinks and snacks. As long as the event is near to sold out, there are concession stands on every floor. Currently, The Chicago Theatre does not sell cooked food. For individuals with limited mobility and visual or hearing impairments, concession stand personnel will provide extra assistance in completing your transaction, upon request.
The policy for taking food and drinks into the auditorium can vary from show to show; however, bottled water is always permitted. Please ask your bartender or an usher about the event’s policy. policy. Outside food and beverages are not allowed into the theatre. However, if you require water or liquid medication due to a disability, please contact the Disabled Services Department in advance for additional instructions.
Power Outlets
If you require seating adjacent to an electrical outlet to charge a ventilator or other disability-related device, please contact The Chicago Theatre’s Disabled Services Department at 888.609.7599 two business days prior to you event taking place so that appropriate accommodations may be made.
Additional Comments:
There are electrical outlets available in certain areas of The Chicago Theatre and lobby areas that can be used for power chairs, ventilators etc. Contact the Disabled Services Department in advance of the event for further assistance.
Guests requiring interpreting services for concerts should contact our Disabled Services Department as soon as possible but no later than three weeks prior to the show so that appropriate accommodations can be made. The Chicago Theatre will attempt to satisfy requests received less than three weeks prior to the show, but interpreting services may not be available with less than three weeks’ advance notice.
Assistive Listening Devices (ALD), which operate on the FM system, are complimentary and available for guests who are deaf or hard of hearing for events at The Chicago Theatre. These devices are available from the coat check attendant in the main lobby. You will be required to leave valid identification such as a driver’s license as collateral.
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