This Information Is Current As Of: October 2019
Address: 40 Bay St, Toronto, ON M5J 2X2, Canada
Phone Number: 1 (416) 815-5500
Website: https://www.scotiabankarena.com/plan-your-visit/accessibility
Parking & Transportation: Note: Park at your own risk. Obey any local parking signage. Check with the venue for the most up to date information.
There are numerous public parking lots nearby both outside and underground. The venue offers accessible parking beneath it. The venue parking lot opens up an hour before doors open, space is limited.
Jump the Line: Unsure if disabled patrons are allowed in first
Stairs – Other/Details:
For the floor seating for concerts and designated accessible seating areas in the stands, there are elevators for access. For all other seats, there are escalators/ramps to get to the levels but to get to your actual row/seat, you will need to use steps.
Is There A Designated Accessible Seating Area? Yes, there’s an accessible seating area
Accessible Seating Area Details
There are designated seats available for purchase in the 100, 300 and 600 levels. The venue expects you to buy these in advance. If you have a standing GA ticket and are in a mobility device, they will force you to park near a slightly raised area by the soundboard at the back of the floor (poor viewing) or the very back of the floor. They have explained that this is mandatory for fire code, as the elevators are located at the back of the floor area and in an emergency, they want anyone requiring special assistance located close by. They will not allow you to assume any responsibility for yourself in choosing to move closer. They will only agree to this if you fight for it.
Seating-Other/Details:
Arena seating and designated accessible seating available at the time of ticket purchase. If you buy a general admission standing room only seat then there’s no chairs provided even if you’re disabled.
Accommodations for Deaf and Hard of Hearing Patrons:
Unsure of availability.
Restrooms: Yes, there’s an accessible stall in the men’s/women’s restrooms Yes, there’s a single family/accessible/gender neutral restroom
Restrooms – Other/Details:
I’ve seen both accessible stalls in the main gendered washrooms as well as stand-alone all-gender family restrooms that appear to be accessible.
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