by Karen McKelvey | Mar 22, 2023 | Venues
This Information Is Current As Of: December 2019
Address: 410 Sherbourne St, Toronto, ON M5X 1K2, Canada
Phone Number: +1 416-323-1251
Venue Email: [email protected]
Website: https://thephoenixconcerttheatre.com/
Parking & Transportation:
There’s a public parking lot across the street, unsure if any are reserved as accessible.
Jump the Line: Unsure if disabled patrons are allowed in first
Stairs – Other/Details:
“There are stairs at the main entrance but there’s a ramp they can put out. I’ve seen patrons with electric wheelchairs brought in and out no problem. Call ahead/email ahead so they’re ready for you.”
Accessible Seating Area Details
“There is an accessible area on the floor GA section. It’s the far side from where you enter the concert area, which is tricky for moving to/from bathrooms mid-show when it’s packed, but security will escort you (and will not take nonsense from crowds/will protect you) if you need to move in and out). It is a separate gated section that reaches to the front of stage.
If you are on a mobility device, you will be given a spot to park along the wall. They stagger people so everyone can see well. If you’re walking on crutches, they will give you and your guest folding chairs and ask if you do stand up to do so in a way that doesn’t block others behind you, which is helpful. They will help get water for you and check in during the set. The one down side is if you’re invisibly disabled, venue security wants a doctor’s note/”proof” of disability – when I got hassled, a paramedic came to talk to me and once I described my condition, she immediately waved them off and the idea of a note and took me right in. I would suggest if invisibly disabled that you write an email a week in advance (they take 3 days to reply from my experience).”
Balcony Details:
There is a balcony section that is often ticketed and sold separately, with GA first come, first served seating. There are stairs, no elevator. Tickets usually cost 5-10 bucks more.
Seating-Other/Details:
In the GA floor section, they have limited folding chairs but once you’re in there, you’re in there. There’s no temporary pit stop usage.
Accommodations for Deaf and Hard of Hearing Patrons:
Unsure of availability.
Restrooms – Other/Details:
There are washrooms on the main floor, unsure if there’s an accessible size stall. There are no automated doors on the entries.
Work at this venue and want to connect? Have updated info on this venue? Reach out to us at halfaccess.org/contact.
by Karen McKelvey | Mar 22, 2023 | Venues
This Information Is Current As Of: October 2022
Address: 329 N Dearborn St, Chicago, IL 60654, USA
Phone Number: (312) 923-2000
Website: www.houseofblues.com/chicago
Parking & Transportation:
Note: Park at your own risk. Obey any local parking signage. Check with the venue for the most up to date information.
There is valet parking at the House of Blues. There is also multiple parking garages, street parking as well as public transportation.
Bag Policy: Clear plastic, vinyl, or PVC tote bags no larger than 12″x6″x12″ and/or small clutch bags (4.5″x6.5″ – do not need to be clear). Exceptions made for medical bags after search.
Jump the Line: Unsure if disabled patrons are allowed in first
Jump the Line – Other:
case by case basis
Reentry Policy: Determined on a show by show basis
Stairs: Yes, there are stairs, but there’s an elevator
Stairs – Other/Details:
There are stairs but there’s an easily accessible elevator that could fit any kind of wheelchair and then a ramp to floor seating.
Is There A Designated Accessible Seating Area? Yes, there’s an accessible seating area
Accessible Seating Area Details
There are stools on the rails to the left and right of the stage by the bar but the view is not great with the crowd standing in front of you at almost the same level. Tables in the back of the music hall are also used as ADA seating as needed but have stairs to access them.
Balcony Details:
There are two balcony levels, both are standing room for general admission. Vip seating is sold as an upgrade on the front rail of the balcony as well as opera box seating along the sides. Call ahead to ensure you are getting an accessible box, as some have steps.
Seating: Yes, there’s seating available for those who need it
Seating-Other/Details:
The staff set up stools with last names for those who call ahead and ask for accessible seating, they have extra available on a case by case basis for day of requests.
Accommodations for Deaf and Hard of Hearing Patrons:
Interpreters can be provided by request.
Restrooms: Yes, there’s an accessible stall in the male gender/women gender restrooms
Restrooms – Other/Details:
All men’s and women’s restrooms on every floor have an accessible stall but some are tighter than others. Some soap dispensers and sinks are harder to reach.
Water Sold at concessions.
Food Sold at concessions.
Power Outlets extension cords to ada seat can be provided when requested either ahead of time or day of.
Photo Pit Accessibility space between barricade and stage is tight but may be able to be adjusted. reach out to venue ahead of time for info.
Work at this venue and want to connect? Have updated info on this venue? Reach out to us at halfaccess.org/contact.
Disclaimer: Information in the Half Access database is crowdsourced or provided by the venue. Information may become outdated. Please follow at your own risk.
by Karen McKelvey | Mar 22, 2023 | Venues
Phone Number: (773) 561-9500 Parking & Transportation:
There is a small amount of street parking available. It is an 8 minute walk from the Wilson Red line station or 400 feet from the 81 Lawrence bus Lawrence and Kenmore stop.
Jump the Line – Other:
Disabled fans are typically let in after VIP and anyone else with early entry.
Stairs: Yes, there are stairs, but there’s an elevator Stairs – Other/Details:
It is flat to get inside the building but then their is stairs or an elevator to get to the main show space and the balcony. The official ADA section is on the balcony but staff are incredibly helpful if you want to go on the floor. There is one step the height of a normal curb to get on the floor.
Is There A Designated Accessible Seating Area? Yes, there’s an accessible seating area Accessible Seating Area Details
The balcony is the designated ADA area, but if you choose to sit on the floor, staff will usually do their best to accommodate you and get you in a safe place where you can still see. Abled people are allowed in the balcony as well. There are two rows of stationary chairs in the balcony that are roped off for ADA seating. However, there are VIP boxes in front of these chairs. If you cannot stand during the show, the patrons in these boxes completely obstruct the view.
Seating: Unsure if there’s seating available for those who need it Restrooms: Yes, there’s an accessible stall in the men’s/women’s restrooms Restrooms – Other/Details:
Technically accessible, but hard to fit a wheelchair
Additional Comments:
The elevator is tiny and can really only fit one person, especially if they’re in a chair. Manual wheelchairs are hard to squeeze in, and power chairs may not be possible depending their size.
This Information Is Current As Of: December 2021 Work at this venue and want to connect? Have updated info on this venue? Reach out to us at halfaccess.org/contact.
by Karen McKelvey | Jan 30, 2023 | Venues
This Information Is Current As Of: November 2021
Address: 29 East Allen Street, Philadelphia, PA 19123, USA
Phone Number: (215) 309-0150
Venue Email: [email protected]
Website: www.thefillmorephilly.com/
Parking & Transportation:
Note: Park at your own risk. Obey any local parking signage. Check with the venue for the most up to date information.
There is only street parking.
Jump the Line: Unsure if disabled patrons are allowed in first
Stairs – Other/Details:
It’s flat to get from the street to the venue. There are stairs to get to the balcony/other levels, but there is also an elevator.
Accessible Seating Area Details
From the website: “The Fillmore Philadelphia offers ADA seating and additional accommodations (as needed) for those with disabilities. To inquire in advance, please contact the box office directly for further details. To inquire on-site/upon arrival, please arrive as early as possible to speak to a Guest Services or Box Office representative for further assistance.”
Balcony Details:
There are stairs and an elevator to the balcony and it has seating in both stadium style seats and barstools with tables. For some events, the balcony is closed to VIPs only.
Seating: Yes, there’s seating available for those who need it
Accommodations for Deaf and Hard of Hearing Patrons:
Unsure of availability.
Restrooms: Yes, there’s an accessible stall in the men’s/women’s restrooms
Additional Comments:
The backstage is also accessible.
Work at this venue and want to connect? Have updated info on this venue? Reach out to us at halfaccess.org/contact.
Disclaimer: Information in the Half Access database is crowdsourced or provided by the venue. Information may become outdated. Please follow at your own risk.
by Karen McKelvey | Jan 30, 2023 | Venues
This Information Is Current As Of: October 2022
Address: 431 E Congress St, Detroit, MI 48226
Phone Number: (313) 961-8961
Venue Email: [email protected]
Website: https://www.saintandrewsdetroit.com/
Parking & Transportation:Note: Park at your own risk. Obey any local parking signage. Check with the venue for the most up to date information.
Very limited parking. Must pay for parking next to venue or must park elsewhere. Parking next to/across from venue is not wheelchair accessible once filled. Certain areas also have uneven walkways.
Jump the Line – Other:
Usually disabled fans are allowed in first, but can vary from show to show. If you contact the venue in advance they’ll get your info and be prepared to help you with early entry, getting to the ADA area, etc.
Their website says: Purchase an ADA ticket via Ticketmaster at any price level either online or via phone. Upon arrival, please come to front doors and contact the St. Andrew’s Hall door staff. They will assist you to our ADA section. Please call ahead if you require ramp access 313-961-8961.
Stairs: Yes, there are stairs and no other way inside
Is There A Designated Accessible Seating Area? Yes, there’s an accessible seating area
Accessible Seating Area Details
There is an accessible seating area on the side with adequate sightlines at sitting height.
Balcony Details:
There is a balcony but it is sometimes restricted by special tickets. There are also stairs to the balcony and no elevator.
Seating: Yes, there’s seating available for those who need it
Seating-Other/Details:
Folding chairs.
Accommodations for Deaf and Hard of Hearing Patrons:
Unsure of availability.
Restrooms – Other/Details:
Yes, the venue updated to have accessible restrooms.
Work at this venue and want to connect? Have updated info on this venue? Reach out to us at halfaccess.org/contact.
Disclaimer: Information in the Half Access database is crowdsourced or provided by the venue. Information may become outdated. Please follow at your own risk.
by Karen McKelvey | Jan 28, 2023 | Venues
This Information Is Current As Of: October 17, 2017
Address: 2115 Woodward Ave, Detroit, MI 48201
Phone Number: (313) 961-5451
Website: https://www.thefillmoredetroit.com/
Parking & Transportation:
Note: Park at your own risk. Obey any local parking signage. Check with the venue for the most up to date information.
There are plenty of parking options available around the venue including parking garages and a parking lot directly across the street from venue.
Jump the Line: Yes, disabled patrons are allowed in first and early
Stairs: No, it’s all flat to get inside and to the show space
Is There A Designated Accessible Seating Area? Yes, there’s an accessible seating area
Accessible Seating Area Details
ADA area is an open section just above GA floor and offers a good view of the stage but can easily be blocked by guests on the floor.
Balcony Details:
Seated balcony tickets may be available for certain shows and can only be accessed by stairs.
Seating: Yes, there’s seating available for those who need it
Accommodations for Deaf and Hard of Hearing Patrons:
Contact [email protected] for accommodations.
Restrooms: Yes, there’s a single family/accessible/gender neutral restroom
Additional Comments:
Venue’s website says they’re doing renovations to improve the building during the summer of 2018, so some things may be different fall 2018.
Work at this venue and want to connect? Have updated info on this venue? Reach out to us at halfaccess.org/contact.
Disclaimer: Information in the Half Access database is crowdsourced or provided by the venue. Information may become outdated. Please follow at your own risk.
by Karen McKelvey | Dec 8, 2022 | Venues
This Information Is Current As Of: December 2019
Address: 318 N 1st Ave, Minneapolis, MN 55401, USA
Phone Number: (612) 338-8388
Venue Email: [email protected]
Website: https://finelinemusic.com/
Parking & Transportation:
Note: Park at your own risk. Obey any local parking signage. Check with the venue for the most up to date information.
1. There is a one level surface lot next to the venue on the corner of 1st Ave and 4th St.
2. The Target Field parking ramps are the next best option. Ramps have accessible elevators to the street level.
Stairs – Other/Details:
Venue said:
Yes, there are stairs to get into the venue from the box office window, but there is a ramp to the right of the entrance.
There are stairs to the balcony level, but we also have an accessible elevator.
Accessible Seating Area Details
Venue said:
Yes, we do offer three accessible seating areas.
1. Reserved stools on the main floor next to the sound board with a straight on view of the stage. No viewing obstructions.
2. Reserved wheelchair space to the left of the stage. Side stage view with no obstructions.
3. Reserved wheelchair space on the balcony. Straight on view of the stage with no obstructions.
Please contact the office prior to the day of show to reserve a space in one of our accessible seating sections. The venue can be reached Monday through Friday 10:00am to 6:30pm by emailing [email protected] or calling 612.338.8388.
Balcony Details:
Venue said:
Yes, we do have a balcony. There is an accessible elevator to take patrons to this level. Tables are reserved for patrons who purchased the “Reserved Seated” tickets. General admission ticket holders may stand behind the table seats.
If a show is an All Ages event, the balcony is restricted to 21+ patrons only, and table seats are first come first serve.
Seating-Other/Details:
Venue said:
Reserved stools are available upon request on the main floor next to the sound board with a straight on view of the stage. No viewing obstructions.
Please contact the office prior to the day of show to reserve a space in one of our accessible seating sections. The venue can be reached Monday through Friday 10:00am to 6:30pm by emailing [email protected] or calling 612.338.8388.
Accommodations for Deaf and Hard of Hearing Patrons:
Venue said:
Yes, we will secure ASL interpreters for our shows upon request. Please contact the office at least 2 weeks prior to the day of show to request interpreters. The venue can be reached Monday through Friday 10:00am to 6:30pm by emailing [email protected] or calling 612.338.8388.
Restrooms – Other/Details:
Located near the back of the room. Follow the restroom sign to the left of the stage.
Work at this venue and want to connect? Have updated info on this venue? Reach out to us at halfaccess.org/contact.
Disclaimer: Information in the Half Access database is crowdsourced or provided by the venue. Information may become outdated. Please follow at your own risk.
by Karen McKelvey | Dec 4, 2022 | Venues
This Information Is Current As Of: December 2019
Address: Starland Ballroom, 570, Jernee Mill Road, Sayreville, NJ, USA
Phone Number: (732) 238-5500
Website: https://www.starlandballroom.com/
Parking & Transportation:
Note: Park at your own risk. Obey any local parking signage. Check with the venue for the most up to date information.
The venue has its own lot. There are no designated spots, so just notify the parking attendant that you need accessible parking and show your card. They’ll direct you to park in the first row of cars where “Star Parking” passes park right in front of the entrance.
Jump the Line: Yes, disabled patrons are allowed in first and early
Jump the Line – Other:
Find a security guard at the venue and notify them that you are a disabled patron. “My mom has MS and is not “visibly disabled” so she would have to show her disabled ID. They always let us in before the other patrons so she could get a seat along one of the bar sections.”
Stairs: Yes, there are stairs, but there’s a ramp Yes, there are stairs, but there’s an alternate entrance without stairs
Stairs – Other/Details:
The front entrance has a ramp and then there’s a side entrance with another ramp which may be where you’re brought in when let in early. Security should direct you to which entrance to use though!
Is There A Designated Accessible Seating Area? Yes, there’s an accessible seating area
Accessible Seating Area Details
“There is a space reserved for accessible seating. Visual from the stage is pretty good. There aren’t any seats there last I saw, I believe it’s meant to serve as a spot for wheelchairs, so if you’re someone that needs a place to sit, ask them to let you in early so you can grab a seat along the bar in the back or stage right. Both spots have a great view of the stage. My mom usually opts for the chairs stage right.”
Seating: Yes, there’s seating available for those who need it
Seating-Other/Details:
Tell security before entering to let you in early so you can get a seat since it’s limited in the venue.
Restrooms: Yes, there’s an accessible stall in the men’s/women’s restrooms
Restrooms – Other/Details:
There are restrooms in the back of the venue by the merch area. If you’re someone that cannot use stairs, that one will likely work best. Otherwise there are bathrooms behind the stage as well. There are 2-3 steps from the elevated platform where chairs and accessible seating are.
Additional Comments:
There is a strict no medication policy enforced at this venue.
Work at this venue and want to connect? Have updated info on this venue? Reach out to us at halfaccess.org/contact.
Disclaimer: Information in the Half Access database is crowdsourced or provided by the venue. Information may become outdated. Please follow at your own risk.
by Karen McKelvey | Dec 4, 2022 | Venues
This Information Is Current As Of: October 2022
Address: 17 Irving Place, New York, NY 10003, USA
Phone Number: (212) 777-6800
Website: www.mercuryeastpresents.com/irvingplaza
Parking & Transportation:
Note: Park at your own risk. Obey any local parking signage. Check with the venue for the most up to date information.
street parking // parking garage at 110 E 16th St, New York, NY 10003 // MTA: 4, 5, 6, L, N, Q, R lines at Union Square
Jump the Line – Other:
If you arrive before doors and speak to security, usually they will let you jump the line. This is allowed on a case by case basis. Security and staff are very good at helping you get through to the elevators and also helped to jump merch line at the end of a show.
Stairs: Yes, there are stairs, but there’s an elevator
Stairs – Other/Details:
The main way to get to the show floor is via a flight of stairs. There is one elevator, and it’s a freight elevator – you need a member of staff to bring you back to it and to operate it.
Is There A Designated Accessible Seating Area? Yes, there’s an accessible seating area
Accessible Seating Area Details
Set up seems to vary by show.
On rail of balcony on both house left and house right accessible via elevator. Corner of balcony with accessible area signs. Security brought out folding chair. There is a bar in way of sight, so unless you look between the bars or are in a wheelchair with good height might be problem. For one patron they experienced the VIP section being in front of and blocking the ADA section.
Balcony Details:
Accessible by elevator. General admission, but seats available if needed.
Seating: Yes, there’s seating available for those who need it
Seating-Other/Details:
Seating is available upon request. Folding chairs. Experience with views and types of seating may differ if balcony is closed for a show based on someone’s experience from 2017 at this venue.
Accommodations for Deaf and Hard of Hearing Patrons:
ASL interpreter available upon request – must be scheduled in advance
Restrooms: Yes, there’s an accessible stall in the male gender/women gender restrooms
Restrooms – Other/Details:
There are accessible restrooms on the ground floor. All genders single bathroom on the balcony, but normally a line.
Work at this venue and want to connect? Have updated info on this venue? Reach out to us at halfaccess.org/contact.
Disclaimer: Information in the Half Access database is crowdsourced or provided by the venue. Information may become outdated. Please follow at your own risk.
by Karen McKelvey | Dec 4, 2022 | Venues
This Information Is Current As Of: October 2022
Address: 445 S Magnolia Ave, Orlando, FL 32801
Phone Number: (407) 358-6603
Venue Email: [email protected]
Website: https://www.drphillipscenter.org
Parking & Transportation:
Note: Park at your own risk. Obey any local parking signage. Check with the venue for the most up to date information.
Valet Parking Service
Location: directly in front of Dr. Phillips Center on Magnolia Avenue. Click here for valet parking directions.
Available two hours before all series and other select shows in Walt Disney Theater.
Prices at the curb on the day of a show:
$38 for premium valet (includes expedited delivery).
$27 for standard valet.
$14 for standard accessibility valet (with a state-issued disabled parking permit).
Seaside Plaza Parking Garage
Location: 77 E Jackson St, Orlando, FL 32801
Available for Broadway season shows and other select shows in the Walt Disney Theater & Steinmetz Hall
Seaside Plaza Parking Garage price: $12 flat rate when pre-purchased online, by phone or at the Bill & Mary Darden Box Office. $15 day of show, please note: clearance for this garage is 6′ 5″
City Commons Parking Garage
Location: 460 Boone Ave., Orlando, FL 32801.
After parking, cross the covered sky bridge on the garage’s third floor then go through CNL Center I to reach Orange Avenue and Seneff Arts Plaza.
City Commons Parking Garage price: $13 flat rate when pre-purchased online, by phone or at the Bill & Mary Darden Box Office. $14 day of show. please note: clearance for this garage is 8′
Pre-Paid Parking
Available online when you buy a show ticket, or if you visit or call the Darden Box Office (844.513.2014) up to 24 hours before a show. If you pay online or over the phone, a convenience fee is added.
All pre-paid parking passes are final sale.
Pre-paid parking is unavailable for shows in Alexis & Jim Pugh Theater.
City Commons Parking Garage pre-paid price: $13 flat rate
Seaside Parking Garage pre-paid price: $12 flat rate
Valet pre-paid prices: $33 for premium valet (includes priority parking location and delivery).
$24 for standard valet. $12 for standard accessibility valet (with a state-issued disabled parking permit).
Broadway or other season subscribers without pre-paid parking passes can buy them by visiting or calling the Darden Box Office (844.513.2014).
Accessible Parking
Available in the City Commons Parking Garage and through our Front Porch Valet Parking Service for guests with a state-issued disabled parking permit.
For more on accessible parking, visit the City of Orlando website.
General Guest Drop-Off & Pick-Up
Location: 155 E. Anderson St., Orlando, FL 32801.
Use the pull-off lane in front of the Stage Door.
Bus Drop-Off & Parking
Schools attending a daytime show can arrange bus drop-off and parking (available on a case-by-case basis) by calling our education department (407.455.5551).
Other groups can arrange bus parking by calling our group sales department (407.455.5550).
PUBLIC TRANSIT
Lymmo & Lynx
Several stops are conveniently located on or around the Dr. Phillips Center campus.
SunRail
Church Street stop location: 99 W. South St., a short walk from Dr. Phillips Center.
SunRail is unavailable on weekends and some federal holidays.
Taxis
Call Mears Transportation (407.422.2222) for a taxi.
Bag Policy: No bags larger than 12” x 12” x 12”
Jump the Line: Yes, disabled patrons are allowed in first, but not early
Jump the Line – Other:
Disabled patrons or patrons traveling in mobility devices are let in through a separate security screening and given the option to access the venue early to seat.
Stairs: Yes, there are stairs, but there’s an elevator
Stairs – Other/Details:
Accessible lifts inside the venue make seating accessible at all levels. Our building from valet parking curbside to the orchestra is flat and accessible, including bars, merchandise, and restrooms on the first floor. All other floors and areas are accessible by four elevators. All floors have accessible accommodations.
Is There A Designated Accessible Seating Area? Yes, there’s an accessible seating area
Accessible Seating Area Details
All levels of the venue have significant accessible seating to accommodate price points and viewing preference – even some boxes are accessible in all three theater spaces.
Balcony Details:
Balcony is accessible by lobby elevator. Accessible row is the first flat row of seating after entering the theater door.
Seating: Yes, there’s seating available for those who need it
Seating-Other/Details:
Guests with limited mobility are welcomed and able to take any mobility assistance device as close to their seat as needed. We also have transfer arm chairs in the aisles so guests can easily slide from their device to their seat.
Accommodations for Deaf and Hard of Hearing Patrons:
All guests with hearing complications are welcome to request ASL or audio description services. We require notice two weeks in advance for ASL and AD. Should a louder volume be the only assistance required, assistive listening devices are available at every amplified performance for free at the concierge desk. Every Saturday matinee in our Broadway series is ASL interpreted and audio descriptions available.
Restrooms: Yes, there’s an accessible stall in the male gender/women gender restrooms Yes, there’s a single family/accessible/gender neutral restroom
Restrooms – Other/Details:
Public restrooms are available on each tier, and all are wheelchair accessible.
Sensory Accessibility We also have a quiet space in our two larger theaters for anyone who may be feeling overstimulated. We are an autism certified center and all staff and volunteers must complete annual training to maintain this qualification. Some of our programming is also sensory friendly. Lights are kept at a glow and music volumes adjusted along with run times to suit an audience who may not be able to handle a full performance but would still like to participate in the arts. We also offer performance education classes for children on the spectrum.
Additional Comments:
EMT and PD officers are on site for large performances should any medical assistance be required. We inclusively hire and as of such, three persons with physical or mental disabilities are in our front of house usher team and are thus able to pass along any tips and tricks to guests and let us in the admin team know of any difficulties they experience while traversing through the theater and lobby spaces.
Work at this venue and want to connect? Have updated info on this venue? Reach out to us at halfaccess.org/contact.
Disclaimer: Information in the Half Access database is crowdsourced or provided by the venue. Information may become outdated. Please follow at your own risk
